SHORT CODES

Virtual Number

A Virtual Number is a Phone Number that can be used for SMS or MMS messaging, and belongs to only one account. Think of a virtual number as your own special unique code that customers and employees can get to know you by, that no one else can send from. Aside from the beneficial impact of having your very own custom number to send messages to clients from, a dedicated number is an essential component in 2-way SMS communication, providing you with the ability to connect directly with your customers, and have the confidence that their message will get back to you.

Why Choose A Virtual Number?

Provisioning a virtual number offers you a direct and personalised way of contacting your customers, with the added flexibility of using advanced features including keywords and message triggers to automate your SMS campaigns

Branding

Setting up a dedicated number allows you to use a consistent Sender ID for all messages sent from your Green Telecom account. Advertise the number either online or offline to grow your mobile database with user-initiated engagement.

Keywords

Scheduling appointments or confirming shift rosters can be performed automatically by programming your dedicated number to respond intelligently to set keywords. This reduces management overhead and improves the experience received by your staff.

Campaign & Promotions

Use your dedicated virtual number as a consistent Sender ID when broadcasting 2-way marketing campaigns to your customer base. This will generate greater loyalty and engagement, while streamlining opt-out replies for automatic capture and removal from the contact manager of your Green Telecom account

Inbound Manager

All of your incoming SMS can be accessed and managed in your Green Telecom account, forwarded to an email address or pushed through an API. Simply set your dedicated virtual number as the preferred Sender ID for your Green Telecom account and all messages will be sent through this number by default.

Automation

Setup and use custom triggers or keywords to automate your SMS workflow by creating dynamic and naturally flowing mobile conversations with your customers

CRM Integration

Connect your dedicated number with your existing CRM or ERP solutions. Simply use your dedicated virtual number as the sender ID when sending from SMS compatible software, and Green Telecom will route message replies back into your application.